Terms & Conditions

01Scope of work

SPAZLUX provides design and execution services as outlined in the approved proposal and drawings. Our services include concept design, detailed drawings, material selection and on-site execution. Any additional work requested beyond the agreed scope will be treated as a variation and billed separately.

02Warranty policy

SPAZLUX offers a 12-month warranty from the date of project handover, covering workmanship and installation-related defects.

Warranty does not cover:

• Normal wear and tear or misuse.
• Damage caused by moisture, pests, fire or lack of maintenance.
• Items or materials supplied by third parties not under SPAZLUX's scope.

03Payment terms

Project payments follow a milestone-based structure as detailed in your quotation:

• 10% - Booking advance upon confirmation.
• 30% - Upon final design approval.
• 40% - At the start of on-site execution.
• 20% - Upon final handover.

Payments must be completed within 7 days of invoice. Delays in payment may result in work suspension.

04Cancellation policy

If a project is cancelled after work has started, payments made are non-refundable. Any balance for work completed up to the cancellation date will be payable by the client.

05Execution timelines

Estimated timelines will be shared before execution begins. Delays may occur due to force majeure events such as natural disasters, strikes, supplier issues or government restrictions. SPAZLUX will communicate any timeline changes promptly.

06Intellectual property

All designs, drawings and related materials created by SPAZLUX remain the property of SPAZLUX until full payment is received. After settlement, the client receives the right to use the designs only for the intended project. Unauthorised copying, sharing or reuse of SPAZLUX's designs is strictly prohibited.

07Customer responsibilities

The client must ensure that the project site is ready and accessible before execution begins. This includes providing electricity, water, storage and safe working conditions. Delays due to site readiness may affect project timelines and could incur additional charges.

08SPAZLUX responsibilities

• Using high-quality materials and maintaining workmanship standards.
• Following safety protocols on site.
• Providing supervision and coordination to ensure timely and quality execution.

09Dispute resolution

In case of any dispute, both parties agree to first attempt amicable resolution. If unresolved, all disputes shall fall under the exclusive jurisdiction of the courts in Tirunelveli, Tamil Nadu, India.

10Acknowledgement

By engaging SPAZLUX, you confirm that you have read and agreed to these Terms & Conditions.